Damaged goods
We're committed to ensuring that your CDs and records are received in the best possible condition. All packages we send are insured, and we will gladly process a claim for any damage that is large enough to cause a significant change in the playability or collectability of an item. Claims for these problems include; broken records, cracked CDs, warped records, and severely ripped or folded record covers.
Shipping wear & tear
Please note that when shipping goods to you, some slight wear might occasionally occur during shipping. This sort of wear is not something we're happy with, but is sometimes an inevitable fact of shipping items, and unfortunately, there is nothing we can do about it. Wear of this nature includes; a cracked hinge or 'tooth' on a CD jewel case, slightly crinkled corners on record covers and other small cosmetic issues.
With issues such as these, we may be able to rectify the matter (by perhaps sending a replacement jewel case with your next order), although this won't always be the case. All the CDs and records we stock are in perfect condition prior to shipping. Sometimes when we receive goods from our suppliers they receive minor cosmetic damage and there's not much that can be done to rectify the issue. We will not despatch any items to you that we consider damaged. We package all orders as securely as possible, but please be aware that even with the secure and sturdy packaging we use, some small cosmetic damage might occur as part of the shipping process.
Claiming for damaged goods
We'll happily replace any items that experience major defects from shipping, but we cannot do so for items that only experience small cosmetic ones.
If you receive overtly damaged items from us that has resulted from the shipping process then please contact us as soon as possible and we will begin a claim with the postal service. Please be aware that claims for damaged goods can take anything up to 3 months.
